Returns & Exchanges

At Something Went Wrong, we strive for perfection in every bite, but if your order isn't up to our high standards, we are committed to making it right. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product or incorrect item along with the original packaging and shipping label within 24 hours of delivery.

• 2.
  Contact Our Team

  Email [email protected] with your order number and the photos you captured to initiate a claim for a refund or replacement.

• 3.
  Review Process

  Our culinary quality control team will review your submission within 2 business days to verify the issue and approve the resolution.

• 4.
  Resolution Delivery

  Once approved, we will immediately process a full refund to your original payment method or dispatch a fresh replacement at no additional cost.